Information on your orders

RETURN POLICY & WARRANTY

Beblue guarantees the satisfaction of the consumer. If you are not satisfied with your purchase, Beblue offers you the possibility to exchange your item or refund the amount of your purchase (excluding shipping costs). You must contact us within 15 days of the date of purchase to make the necessary arrangements for the refund.

The return jewelry or jewelry is at the expense of the customer and must be accompanied by the original receipt. You are strongly advised to ensure the shipment because if the jewellery is damaged or lost during the delivery, it is at your risk. Please note that the jewel must not have been worn or modified, any damaged product will not be refunded and that any special order is a firm sale.

Beblue’s products are backed by a six-month warranty against manufacturing defects, which do not include loss of parts, damage associated with daily use, falls or impacts against a hard surface. The presentation of the invoice is necessary, in order to prove the date of purchase. Otherwise, the repair will be treated as out-of-warranty. In parallel, all the elastics of our bracelets are guaranteed for life and will be replaced at no cost. Out-of-warranty, we will happily accept all forms of repairs.

WARNING! PRODUCTS PURCHASED FROM OUR RETAILERS ARE SUBJECT TO RETURN POLICIES FROM THE STORE IN QUESTION. THIS ARTICLE APPLIES, THEREFORE, ONLY FOR PURCHASES MADE ON THIS WEBSITE.

DELIVERY

All packages are sent within a reasonable time 2 to 5 working days and very well packaged to prevent any possibility of transport. ted States and 4 to 10 business days (unsecured) for Europe.

Delivery delays:

Canada: 3 to 5 business days

United States: 4 to 8 business days

Europe: 4 to 14 business days

All Beblue jewelry shipments are made through Canada Post. In order to ensure the quality of our service and ensure the safe delivery of your purchase, all shipments are insured and have a tracking number that will be emailed to you as soon as the package is shipped. Conditions beyond our control (bad weather, strikes, customs, etc.) can lead to delays. All our shipments are made by a postal package in a packaging guaranteeing a perfect protection of the contents. Customs fees may apply at your expense for outside the country.

The products are sent in standard package format, so they will be delivered to your mailbox. If you are not present at the time of delivery, Canada Post will leave a delivery notice indicating to which post office you can pick it up. Delivery times are not guaranteed, so Beblue disclaims any liability for delay in receiving the package. Contact us for a delay. For the United States and Europe, there is a choice between delivery with tracking number (time remaining the same) or express delivery (including tracking number). Fees apply for these.
If your jewel is damaged, contact us as soon as it is received. We will find the best arrangement for the situation.

PAYMENT METHODS

All prices displayed are in Canadian dollars (Cad) if you are located in Canada, and in United Sates dollars (USD) if you are located elsewhere. For your convenience, we offer several payment methods: Visa, Mastercard, and PayPal. The total amount of your purchase will be deducted automatically from your credit card or Paypal account.

For your security, all credit card transactions will be processed on the secure PayPal website. However, you do not have to own or create a PayPal account to pay by Visa or Mastercard.

CONFIRMATION OF YOUR ORDER

For your online shopping, once you have found the desired jewel (if applicable) select the desired size and color and then click on the “My Cart” button at the top of the page. From there, you can choose to continue shopping or place your order. When you choose to finalize your order, you will have to follow the simple steps of the menu: you will have to create your profile (whether you have an account or not), choose the shipping address, select the payment method and (s) it is necessary to add the promotion code in the box. Promotional codes are not redeemable or redeemable and can not be combined with any other promotion.

At the very end, you will receive a confirmation number which will also be sent to you by the email you have provided.

If unfortunately one of our products is out of stock, we will contact you to make the necessary arrangements.

If you have any questions during your shopping or if you need assistance, we will be pleased to assist you in the process.